Confirmed Sales Customer
I was excited about my 2024 RST Silverado, until I got to dealership. I pre submitted credit application, provided all required information only for the process to take an additional 3 hours to finally close the deal. Upon delivery on my vehicle I thought the salesman would wash, and gas the new truck with 30 miles on it, none of this was done. I left the dealership with half a tank of gas and a dirty truck inside and out. Than I also realize the truck decals were changed by dealership from chrome to black, and where this was done there are scratches all around each decal, which indicated poor workmanship on whoever performed this change. I really went from excitement to disappointment in a matter of 24hours. The only portion that was very good was signing final documents with finance, which was efficient process.
Louis C.
PALMDALE,
CA
Business Response
We are disappointed to learn of your experience here at AutoNation Chevrolet Valencia, but will take this opportunity to improve. Here at AutoNation Chevrolet Valencia, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (661) 877-4076 to discuss ways we can better serve you in the future.
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